Questions
We guarantee that every transaction you make at drugstore.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at drugstore.com.
Guarantee Details
- Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, drugstore.com will cover the entire liability for you, up to the full $50.00. drugstore.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at drugstore.com while using the secure server.
- In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.
If you are unable to use a secure server connection while visiting drugstore.com, you may choose to give us your credit card number by phone rather than via the World Wide Web. To do this, submit your order using a standard connection and fill in only the last 5 digits of your credit card number. This gives us a way to track your order but guarantees your security. Once you have fully submitted your order, you will be provided with a phone number so that you may provide us with the rest of your credit card number.
The credit card information will then be added to our records, and you will not have to call again when you make subsequent orders on this card.
To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. When you type or call in your credit card information, the complete credit card number is transferred to this secure computer across a proprietary, one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.
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Alternative way of adding your credit card number
You may choose to give us your credit card number by phone rather than via the World Wide Web. To do this, fill in only the last 5 digits of your credit card number when filling out the drugstore.com order form. This gives us a way to track your order but guarantees your security. Once you have fully submitted your order, you will be provided with a phone number so that you may provide us with the rest of your credit card number.
The credit card information will then be added to our records, and you will not have to call again when you make subsequent orders using this card.
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Credit card number encryption
When you connect to drugstore.com using the secure server and type your credit card number, the number is encrypted (encoded).
To provide you with an additional layer of security, all credit card numbers are stored on a computer that is not connected to the Internet. When you type or call in your credit card information, the complete credit card number is transferred to this secure computer across a proprietary one-way interface. This computer is not accessible by network or modem, and the credit information is not stored anywhere else.
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