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drugstore.com

drugstore.com

Careers Halifax, Nova Scotia
Position Job Description

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Customer Care Specialist, Halifax Contact Center
Team Leader, Halifax Contact Centre
Halifax, Nova Scotia
Days, Evenings, Weekends
Non-Exempt
$11.00/hour

Job Summary:
The primary role of a Customer Care Specialist is to provide superior customer service and customer satisfaction throughout every point of customer contact. Other assorted processing tasks may be assigned to an individual based on high performance within current responsibilities.

Education and/or Experience:
• High School Diploma or equivalent experience
• Minimum of one (1) year related work experience is preferred

Additional Qualifications:
• Ability to be positive, energetic, honest, ambitious, and maintain a professional attitude in a fast paced environment
• Developed Computer, writing, speaking, listening, and reading skills
• Ability to work with others and to be detail oriented to handle multiple tasks and deadlines
• Ability to multi-task and work in a fast paced environment


Basic Duties and Responsibilities:
• Adherence to Company Policy in regards to phone statistics, attendance, and over all employee conduct within the call center
• Perform additional duties as assigned by the Team Leader
• To provide outstanding customer service and satisfaction in every point of contact
• Answering phone calls and emails; including taking orders, checking order statuses, responding to and resolving customer issues, providing general information, up-selling of quantity, product, and shipping methods, and providing overall customer satisfaction
• Maintaining required call, email, productivity and quality assurance targets
• Maintaining a 40 hour work week and conforming to set schedules; attendance
• Assorted Processing Tasks such as answering voice mail, placing fax in/mail in orders
• Follow up codes and associated responsibilities etc.


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