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How do your prices compare to other pharmacies?
You can save up to 30% if paying out-of-pocket for your prescriptions. Our everyday prices on drugs are much lower than the national average.
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How long will it take for my medication(s) to arrive?
Your order will be shipped as soon as we've received and processed your prescription information. New medications generally arrive in 10 to 14 days. Refills will generally be delivered 6-8 days after you place an order.
If you haven't received your prescription after 14 days, contact us at rxorders@drugstore.com or 1-800-378-4786.
For more details on shipping options and estimated delivery times review our prescription shipping chart.
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How much does shipping cost?
Standard shipping on prescription medications is just $2.99. If you'd like to receive your prescriptions faster, expedited shipping methods are available at an additional cost. Refrigerated drugs must be shipped overnight, so additional charges will apply. See our prescription shipping chart for details.
If you are a member of one of our select mail-order prescription drug programs or insurance partnerships, standard shipping is FREE.
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Do you have the same services as my neighborhood pharmacy?
We have more! We have pharmacists and customer care specialists available 24 hours a day, 7 days a week, 365 days per year.
Our advanced technology also allows us to provide you with timely information regarding warnings and recalls. In addition, we can notify you when a new generic medication becomes available so you can take advantage of significant savings.
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If I have a question, can I speak with a pharmacist?
We have a team of licensed pharmacists available 24 hours a day, 7 days a week, 365 days a year.
In order to provide high quality answers in a timely manner, our “Ask Your Pharmacist” feature is a special service that is reserved for current drugstore.com customers only. For this purpose, you will be considered a current customer if you have made a purchase from our store or pharmacy within the past 12 months.
If you have purchased from us within the past 12 months, please click here to ask our pharmacists your question.
If you have not purchased from us within the past 12 months, we would like to invite you to become a drugstore.com customer today.
Until you become a customer, we hope that you will continue to take full advantage of our free informational guides, which you can use to learn more about different healthcare topics. For further explanations or questions about your health or current therapies, we suggest that you consult with your healthcare provider.
For your convenience, we've created an archive of hundreds of common questions and our pharmacists' expert answers.
If you are a current customer and wish to speak to a pharmacist regarding adverse prescription drug reactions or medication questions, contact customer care at 1-800-378-4786.
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Is your pharmacy licensed within my state?
The drugstore.com™ pharmacy is VIPPS-certified by the National Association of Boards of Pharmacies and has partnered with BioScrip Pharmacy Services, Inc. to fulfill your prescription orders. BioScrip is licensed within all 50 states.
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How do I know my private information is secure?
Your privacy is one of our main concerns. We rigorously protect all your health and credit card information and would never share it with anyone else. To that end, we're licensed by the TRUSTe Privacy Program and always comply with strict HIPAA standards.
For more information, read our complete privacy policy and HIPAA regulations.
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Do I need a prescription?
Yes. It's dangerous (and illegal) to obtain a medication without a prescription from your doctor. For your safety, we don't honor prescriptions written by online doctors or doctors that don't consult with their patients in person.
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Do you receive or ship medications outside the United States?
We cannot ship prescription orders outside of the United States, unless it's to an APO or FPO address. For your safety, we only accept prescriptions written by doctors licensed within the United States.
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Will you accept my insurance?
We accept most insurance plans.
When you use insurance, your co-pay will be determined as we process your prescription. We'll contact your insurance company to validate your coverage and, if there's any problem, we will contact you within 24 – 48 hours by phone.
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How much money will an insurance or prescription discount card save me?
Your savings is determined by your benefit provider. Contact your plan administrator or call the toll free number on the back of your card to verify your savings.
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What if something happens to my order?
If your prescription order was damaged during shipping, please call us immediately at 1-800-378-4786. To protect the health and safety of our customers, we don't accept returns on prescription items.
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Can I use a check to pay for my order?
At this time, you may pay for your order with a credit or debit card. We accept VISA, MasterCard, American Express, and Discover.
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Can I buy toothpaste and other over-the-counter (OTC) products with my prescriptions?
Prescription (Rx) and non-prescription (OTC) items must be ordered separately.
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