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How do your prices compare to other pharmacies?
You can save up to 30% if paying out-of-pocket for your prescriptions. Our everyday prices on drugs are much lower than the national average.
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How long will it take for my medication(s) to arrive?
It depends. For your safety, we verify each prescription, which means in can take up to 12 days for your first order to arrive. Three days to process and 2-10 days for shipping, depending on the method you choose.
Because they take less time to process, refills are quicker. If you choose overnight shipping your medication could arrive in just two days. With standard shipping it will be there within eight days. If you haven't received your prescription after 14 days, contact us at rxorders@drugstore.com or 1-800-378-4786.
For more details on shipping options and estimated delivery times review our prescription shipping chart.
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How much does shipping cost?
Standard shipping on medications is just $2.99. If you'd like to receive your prescriptions faster, expedited shipping methods are available. Refrigerated drugs must be shipped overnight, so additional charges apply. See our prescription shipping chart for details.
If you are a member of one of our select mail-order prescription drug program or insurance partnerships featured below, standard shipping is FREE.
- Aetna
- Amazon.com
- AmeriScript
- BC Options
- GHS
- Inteq
- MSC
- Ohio's Best
- Rx Options
- US Script
- WORx
Orders with prescription and over-the-counter items shipped via standard shipping will be charged $5.99. If you're shipping a mixed order via an expedited method, two separate shipping charges will apply.
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Do you have the same services as my neighborhood pharmacy?
We have more! Our pharmacists and customer care specialists are available 24 hours a day, 7 days a week. And, unlike neighborhood pharmacies, our pharmacists check each order a minimum of three times.
Our advanced technology also allows us to provide you with timely information regarding warning and recalls. In addition, we can notify you when a new generic medication becomes available so you can take advantage of significant savings.
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If I have a question, can I speak with a pharmacist?
Yes. Our team of licensed pharmacists is available from 8 a.m. to 6 p.m. EST and is on-call 24 hours a day, seven days a week. To speak to a pharmacist regarding adverse prescription drug reactions or medication questions, contact customer care at 1-800-378-4786.
For your convenience, we've created an archive of hundreds of common questions and our pharmacists' expert answers.
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Is your pharmacy licensed within my state?
The drugstore.com™ pharmacy is licensed within all 50 states and is VIPPS-certified by the National Association of Boards of Pharmacies.
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How do I know my private information is secure?
Your privacy is one of our main concerns. We rigorously protect all your health information and would never share it with anyone else. To that end, we're licensed by the TRUSTe Privacy Program and always comply with strict HIPAA standards.
For more information, read our complete privacy policy and HIPAA regulations.
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Do I need a prescription?
Yes. It's dangerous (and illegal) to obtain a medication without a prescription from your doctor. For your safety, we don't honor prescriptions written by online doctors or doctors that don't consult with their patients in person.
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Do you receive or ship medications outside the United States?
We cannot ship prescription orders outside of the United States, unless it's to an APO or FPO address. For your safety, we only accept prescriptions written by doctors licensed within the United States.
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Will you accept my insurance?
We accept 95% of insurance plans. Unfortunately, at this time we can't accept Medicaid or plans that use Medco as a prescription claims processor. For a complete list of the insurance plans we accept, click here.
When you use insurance, your co-pay will be determined as we process your prescription. We'll contact your insurance company to validate your coverage and, if there's any problem, we'll notify you immediately.
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How much money will an insurance or prescription discount card save me?
Your savings is determined by your benefit provider. Contact your plan administrator or call the 800 number on the back of your card to verify your savings.
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What if something happens to my order?
If your prescription order was damaged during shipping, please call us immediately at 1-800-378-4786. To protect the health and safety of our customers, we don't accept returns on prescription items.
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Can I use a check to pay for my order?
At this time, you may pay for your order with a credit or debit card. We accept VISA, MasterCard, American Express, Discover, and Diner's Card.
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Can I buy toothpaste and other over-the-counter (OTC) products with my prescriptions?
Yes, after you place your initial prescription order. First time prescription orders are placed in their own shopping bag, so you'll purchase any OTC products in a separate transaction. When refilling a medication, you can shop the pharmacy and the rest of the site at the same time and in the same transaction.
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