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how pharmacy works

1. Shop our pharmacy.
To begin, find your medication in the alphabetical index on our drug names & information page. Select your prescribed strength, quantity, and form and click "add to cart."

Once you've added all your prescriptions to your cart, click on "Checkout" to continue. For your convenience, you can view the contents of your cart on the left side of every page.

2. Create a pharmacy account.
Next, we'll walk you through creating an account -- entering your e-mail address, creating a password, and (most importantly) filling out a Health Profile.

Your Health Profile gathers the information our pharmacists need to fill a prescription: allergies, medical conditions, and more. Some questions ask for sensitive information, but you can rest easy, your answers will be kept completely confidential.

3. Checkout and order your prescription.

There are four ways to provide your prescription information:
Mail us your prescription
Have your doctor call us
We'll call your doctor
Transfer from another pharmacy

A. Mail us your prescription:

  • When mailing your prescription into our pharmacy please be sure to include the e-mail address associated with your drugstore.com account, the patient’s full name, and the date of birth.

  • Before submitting your prescription to us, you must create a drugstore.com account or your prescription will not be processed.

  • If you're using insurance please don't mail your prescription information until you've received an e-mail verifying that we accept your insurance.

Standard Mail
drugstore.com
P.O. Box 6000
Swedesboro, NJ  08085-6000

UPS or FEDERAL EXPRESS
drugstore.com
407 Heron Drive, Suite 100
Swedesboro, NJ  08085-1737

B. Have your doctor call us:

The quickest method to submit a prescription is to have your doctor call or fax your prescription directly to us. Using standard shipping (you can choose expedited options for faster service) it will take about 8 to 10 days for a new prescription to arrive.  Your doctor may call or fax your prescriptions to our pharmacy using the following toll-free numbers:
    
Phone: 800-373-2133

Fax: 800-373-6013

C. We'll call your doctor:

You can provide us with your doctor's phone number and our pharmacists will contact them for all your prescription details. Using standard shipping (you can choose expedited options for faster service) it will take about 8 to 10 days for a new prescription to arrive.

D. Transfer from another pharmacy:

If you have an existing prescription at another pharmacy, we'll call your current pharmacy and do all the work for you. Using standard shipping (you can choose expedited options for faster service) it will take about 9 to 12 days for your medication to arrive.

Before submitting your prescription to us, you must create a drugstore.com account. Please click here to begin creating an account if you have not done so already.

You can pay for a prescription in two ways: with a credit card or with insurance/discount card. If you're using insurance/discount card our process will quickly help you set this up. Our pharmacy welcomes most insurance plans. Click here to see a list of some of the plans we currently accept.

Delivery Information
Your order will be shipped as soon as we've received and processed your prescription information. New medications arrive in up to 14 days. Refills will be delivered 6-8 days after you place an order.

If your order includes refrigerated items, it requires overnight shipping. For details about overnight shipping charges, please read our shipping rates and policies.

Our Pharmacy Services
We offer customized prescription records for insurance or tax records.

eMedAlert™ keeps you informed of drug recalls and other safety notices.

The Ask Your Pharmacist service means that licensed pharmacists are on-hand to answer your questions at any time.

Our Drug Interaction Checker lets you discover how herbs, vitamins, other medications, and more react with your prescription.

* Percentage savings calculated from national average prices in New York, Washington, Florida, Illinois, Colorado, Texas, and California. Quarterly data provided by NDC Health (Arizona), Inc. The information does not reflect the beliefs, convictions, or philosophies of NDC Health Information Services.

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